Cloud Operations Manager (Remote)
Company: BD
Location: Salem
Posted on: May 4, 2024
Job Description:
Job Description Summary Job Description We are the makers of
possible - BD is one of the largest global medical technology
companies in the world. Advancing the world of health--- is our
Purpose, and it's no small feat. It takes the imagination and
passion of all of us-from design and engineering to the
manufacturing and marketing of our billions of MedTech products per
year-to look at the impossible and find transformative solutions
that turn dreams into possibilities. - We believe that the human
element, across our global teams, is what allows us to continually
evolve. Join us and discover an environment in which you'll be
supported to learn, grow and become your best self. Become a maker
of possible with us. - Overview: We are looking for an exceptional
and highly motivated Cloud Operations Manager to join a growing
team of professionals. The Cloud Operations Manager is responsible
for managing our platform's performance, as well as the team that
will be supporting it. Your role will be to understand the demands
being put on the platform and ensure BD is building/running the
platform in the right way, to ensure optimal uptime, performance,
and client satisfaction. Additionally, the Cloud Operations Manager
will work with technical support and product development teams to
monitor the health and performance of the platforms and handle
challenging issues.
- Responsibilities:
- Work with our team to provide 24 x 7 operational support for
our Cloud Services. This includes AWS Hosting, Disaster Recovery,
and Remote Operations Services.
- Serve as an expert on our operational performance, and devise
innovate strategies for improvement.
- Define and implement the automation processes for cloud
operations, including defining automation needs, usage of
DevOps/system configuration tools.
- Build and maintain the Cloud operations related Procedures and
policies, define Key Performance Indicators, and contribute to and
enhance security policies and procedures for Cloud Services.
- Manage customer facing functions for Cloud Operations. Ensure
that the Technical Support team is built to provide world class
customer satisfaction.
- Provide people leadership for the team, including designing
training programs, onboarding programs, and identifying key players
within your organization
- Manage the relationship with the Cloud Hosting/3rd party
providers.
- Work with the Cloud teams to build/use automation tools to
provide fast, complaint list of cloud operations.
- Define, establish and report Key Performance Indicators to
monitor operations services health; define and report to external
customers contracted metrics and SLAs.
- Conduct System Outage and System Impact Analysis and reporting
and implement corrections to prevent the reoccurrence of incidents
(COE).
- Develop, implement, communicate, and enforce IT policies,
procedures, and process improvements.
- Lead cross-functional teams; recruit, hire, mentor, and manage
personnel with diverse technical skill sets.
- Support Sales/pre-sales and Marketing teams through fulfilling
Hosting Design.
Required Skills and Experience:
- 5+ years of experience in technical operations
- 2+ years of experience in cloud operations
- 3+ years of system engineering work in a Linux/AWS environment
with development/scripting responsibilities (infrastructure as
code)
- 3+ years in a managerial or team lead role
- Expert technical troubleshooting skills and/or the ability to
implement processes and controls to find root cause.
- Prior experience with a broad set of information systems and
technology infrastructures, including network, database, and
customer facing systems, data center operations, proven large-scale
24x7 operations expertise and managing IT vendors.
- Prior experience with building, managing, operating technology
infrastructures in AWS including supporting applications built in
the cloud and migrating applications into the public cloud.
- Prior experience with operating, monitoring, and supporting
serverless applications
- Application of appropriate information security and regulatory
or statutory compliance, including HIPAA, SOC, GDPR.
- Success in leveraging traditional best practices, such as ITSM,
as well as emerging methods, such as DevOps, that are optimized for
agility.
- Practical experience in developing and implementing a
high-performing ITSM environment and knowledge of ITSM best
practices.
- Demonstrated ability to develop and execute a resource plan
that ensures the right people are in the right roles at the right
time, and employees are highly engaged and motivated.
- Deliver effective service management through the definition and
adoption of a governance practice that uses KPIs and metrics to
track and measure the quality of service delivery to external
clients.
- Excellent verbal and written communication skills, including
the ability to explain technical concepts and technologies to
business leaders, and business concepts to the BD workforce
- Demonstrated ability for planning, tracking, and analyzing
progress on all aspects of technical projects.
- Preference given to candidates who have worked in fast growing
startup environment For certain roles at BD, employment is
contingent upon the Company's receipt of sufficient proof that you
are fully vaccinated against COVID-19. In some locations, testing
for COVID-19 may be available and/or required. Consistent with BD's
Workplace Accommodations Policy, requests for accommodation will be
considered pursuant to applicable law. Why Join Us? A career at BD
means being part of a team that values your opinions and
contributions and that encourages you to bring your authentic self
to work. It's also a place where we help each other be great, we do
what's right, we hold each other accountable, and learn and improve
every day. - - To find purpose in the possibilities, we need people
who can see the bigger picture, who understand the human story that
underpins everything we do. We welcome people with the imagination
and drive to help us reinvent the future of health. At BD, you'll
discover a culture in which you can learn, grow, and thrive. And
find satisfaction in doing your part to make the world a better
place. - - To learn more about BD visit---https://bd.com/careers -
Becton, Dickinson and Company is an Equal Opportunity/Affirmative
Action Employer. We do not unlawfully discriminate on the basis of
race, color, religion, age, sex, creed, national origin, ancestry,
citizenship status, marital or domestic or civil union status,
familial status, affectional or sexual orientation, gender identity
or expression, genetics, disability, military eligibility or
veteran status, or any other protected status. - PDN Primary Work
Location USA CA - San Diego TC Bldg C&D Additional Locations
Work Shift At BD, we are strongly committed to investing in our
associates-their well-being and development, and in providing
rewards and recognition opportunities that promote a
performance-based culture. - We demonstrate this commitment by
offering a valuable, competitive package of compensation and
benefits programs which you can learn more about on our Careers
Site under Our Commitment to You. Salary ranges have been
implemented to reward associates fairly and competitively, as well
as to support recognition of associates' progress, ranging from
entry level to experts in their field, and talent mobility. There
are many factors, such as location, that contribute to the range
displayed. The salary offered to a successful candidate is based on
experience, education, skills, and actual work location. Salary
ranges may vary for Field-based and Remote roles. Salary Range
Information $151,400.00 - $249,800.00
Keywords: BD, Salem , Cloud Operations Manager (Remote), Executive , Salem, Oregon
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