Scheduling Coordinator

Company: Yakima Valley Farm Workers Clinic
Location: Salem
Posted on: February 20, 2025

Job Description:

Join our team as Scheduling Coordinator at Lancaster Family Health Center in Salem, OR, Join our team where you'll play a crucial role in ensuring patients receive the care they need. You'll provide exceptional customer service by managing the scheduling phone queue, assisting patients with their appointments, and verifying insurance details. You'll be the friendly voice guiding patients through their healthcare journey, coordinating with providers, and ensuring all information is up-to-date. This role offers a fulfilling opportunity to make a difference in the community while working in a supportive and collaborative environment. If you have excellent communication skills and a passion for helping others, this could be the role for you!

Lancaster Family Health is part of Yakima Valley Farm Workers Clinic, a leading community health center in the Pacific Northwest. With 40+ clinics across Washington State and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, " WE are Yakima " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families.

Position Highlights:

• $17.99-$22.04/hour DOE with the ability to go higher for highly experienced candidates
  
• Additional pay for your bilingual skills
  
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
  
• Profit sharing & 403(b) retirement plan available
  
• Generous PTO, eight paid holidays, and much more!
  
  What You'll Do:
  
  • Manage scheduling phone queue, transfer calls to appropriate staff
    
  • Schedule patient appointments based on guidelines and provider availability
    
  • Verify and update patient demographic and insurance information
    
  • Notify patients of schedule changes and adjust appointments
    
  • Assess patient needs to meet with Patient Benefits Coordinator, schedule appointments as needed
    
  • Handle daily scheduling work queues and provide patient outreach
    
  • Offer backup support to Front Office positions as required
    
    Qualifications:
    
    • High School Diploma or General Education Diploma (GED)
      
    • One year's experience working in a call center, scheduling appointments, and clerical work in a healthcare environment is preferred
      
    • Bilingual (English/Spanish) required at a level 9
      
    • Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions
      
    • Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner
      
    • Basic knowledge of medical terminology is preferred
      
    • Basic knowledge of the Epic systems is preferred
      
    • Basic proficiency in Word and Excel
      
      Our Mission Statement
      
      "Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."
      
      Our mission celebrates diversity. We are committed to equal-opportunity employment.
      
      Contact us at jobs@yvfwc.org to learn more about this opportunity!

Keywords: Yakima Valley Farm Workers Clinic, Salem , Scheduling Coordinator, Other , Salem, Oregon