Director of Service Design
Company: VirtualVocations
Location: Salem
Posted on: March 21, 2025
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Job Description:
A company is looking for a Director of Service Design to lead
and enhance its digital self-service support strategy.
Key Responsibilities
Own and deliver the digital self-service support strategy to
improve customer experience
Drive down ticket volume and increase self-service resolution rates
through automation and innovation
Lead cross-functional initiatives to implement scalable solutions
that meet customer needs
Required Qualifications
7+ years of experience in service design or a related field, with
3-5 years in leadership roles
Hands-on experience with service design methodologies such as
Design Thinking and Journey Mapping
5+ years of experience leading and mentoring service design or
design teams
Familiarity with AI, automation, and customer service
technologies
Strong background in customer experience (CX) and UX principles
Keywords: VirtualVocations, Salem , Director of Service Design, Executive , Salem, Oregon
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