Customer Service Account Associate - Salem, OR
Company: T-Mobile USA, Inc.
Location: Salem
Posted on: April 6, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!
Let's create happy customers.
At T-Mobile, we love our customers! And we empower you to make them
happy. As part of a Team of Experts, you'll focus on a specific
customer base, which lets you deepen those relationships and
deliver the end-to-end resolutions your customer needs. We
pioneered this approach because we believe all customers deserve a
better experience. And it makes us happy to work together this way,
too. You'll start out as an Account Associate in a Team of Experts
that works together to deliver amazing Un-carrier customer
experiences. With training and a ramp-up period, you'll be set up
for success in your new job. Next step, you'll be moved to Expert,
where you will own the relationship with your customer base,
listening to their needs and being hands-on to resolve their pain
points. This move could happen in as little as five months from
your start date!
Job Description
Better life, better pay.
It takes mastery to be on the T-Mobile Customer Care team and our
compensation reflects that. As an Expert you'll start by earning
$20 per hour. In fact, on average our Experts new to the role earn
over $22 per hour inclusive of base pay and incentive bonuses.
Throw in an annual $3,000 stock grant, tuition assistance, and
other financial, health, and lifestyle perks, that makes your total
rewards package worth even more! We'll always recognize and invest
in the team that makes us #FamousforCare!
Check out all the benefits a career as an Account Associate has to
offer at Culture & Benefits at T-Mobile .
We're offering qualifying Experts of our Customer Experience teams
the increased work/life balance that comes with working a hybrid
work schedule. Hybrid schedules are available to qualified Experts
60 days post-training graduation. To qualify, Experts must achieve
performance and attendance goals.
Responsibilities:
Qualifications:
At T-Mobile, we don't have a corporate ladder - it's more like a
jungle gym of possibilities! We're committed to helping our
employees grow in their careers, and we believe in providing a
great learning environment to help you succeed. Our Team of Experts
works collaboratively to ensure our Account Associates have the
tools and resources they need to excel. Join the T-Mobile Talent
Community today to learn more about how we can help you achieve
your career goals!
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $20.00
All employees at T-Mobile, are guaranteed to earn $20/hour
inclusive of base pay and incentives. And since we are ALL owners,
EVERY employee at T-Mobile is eligible for an Annual Stock
Grant.
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have
a corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com ">
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 .
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile USA, Inc., Salem , Customer Service Account Associate - Salem, OR, Hospitality & Tourism , Salem, Oregon
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