Service Desk Analyst

Company: VirtualVocations
Location: Salem
Posted on: November 12, 2024

Job Description:

A company is looking for a Service Desk Analyst to provide Level 1 technical support to users remotely.

Key Responsibilities

Provide general IT end-user support via phone, email, and chat
Troubleshoot hardware and software issues, including password resets and application support
Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

6-12 months of experience in a Service Desk or technical support role
6-12 months of customer service experience in a professional environment
High School Diploma or GED
Strong troubleshooting and documentation skills
Ability to work weekdays from 9:30am - 6:00pm EST

Keywords: VirtualVocations, Salem , Service Desk Analyst, Professions , Salem, Oregon

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