Service Desk Analyst
Company: VirtualVocations
Location: Salem
Posted on: March 26, 2025
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Job Description:
A company is looking for a Service Desk Analyst who will
investigate client issues and provide technical support.
Key Responsibilities
Investigate client issues by analyzing symptoms and resolving level
1 issues
Answer inbound phone calls and chats, ensuring consistent delivery
of procedures and scripts
Create support tickets accurately and assist clients with their
requests
Required Qualifications
2+ years' experience in a structured IT Support environment
3+ years' experience in Customer Service roles
1+ CompTIA certifications
Expert level knowledge of networking, computing, and business
applications
Experience with remote support tools and network diagnostic
tools
Keywords: VirtualVocations, Salem , Service Desk Analyst, Professions , Salem, Oregon
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